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2) Select Product Type:

Billing Policy:

PAYMENTS:

PatsTrains.com accepts the following forms of payment:

Visa
MasterCard
Discover
American Express
Money Orders
Cashiers Checks

We verify all credit cards before we ship orders. If any information on the credit card fails verification, the order will be rejected.

If you plan on paying with a money order or a cashiers check, you must call to place your order. The order will not ship out until the payment has been received and clears.

We NO LONGER accept PayPal as a form of payment because the percentage rate is too high. Please note that the banner still pops up at the bottom of the screen, but is in the process of being removed.

ORDERS:

DOMESTIC ORDERS (UNITED STATES/CANADA):

In-stock merchandise will normally arrive in 3-6 business days after the order is received and processed. Unforeseen delays happen from time to time, so this can vary occasionally.
Business days do not include holidays or weekends.
Orders will be shipped via UPS Ground or USPS.
Shipping dates valid for in-stock items only.
You will receive an email from us indicating the order has shipped and also an email from Stamps.com with the tracking number. Please check your spam folder for these emails if you do not receive them. If they are still not in the spam folder, your email provider is most likely blocking them on the server before they ever get to your inbox.
Secure SSL ordering.
West Virginia residents are subject to a 7.0% sales tax. All other states are exempt.

PRE-ORDERS:

Pre-order items are subject to availability from the manufacturer. This includes our limited custom run items and regular cataloged items by the various manufacturers.
Your credit card will not be charged until your pre-order is ready to ship.
If you have placed a pre-order and your credit card needs to be updated, please do not hesitate to call the store and update it. It saves time when the item(s) come in and invoices need to be processed.

If you make a pre-order and decide you no longer wish to keep it, if more than 30 days have passed since the day the pre-order was placed, you are subject to a 15% Cancelation Fee. If the cancelation is requested within the 30 day window, there is no cancelation fee.
If you cancel two (2) pre-orders with us after the 30 day window has passed, we will no longer do business with you and all outstanding pre-orders you have will be canceled.

SHIPPING:

The shipping amount listed on all orders is an ESTIMATE. If you order an item(s) that qualifies for extra shipping and is marked as such in the item's description page, your order may have it's shipping increased due to the extra weight and size of the package.
Even if an item is not marked for extra shipping, the shipping may still be adjusted depending on the final destination, weight, and size of the package.
In instances where an order might require two or more boxes to ship, additional shipping is required.

INTERNATIONAL ORDERS (ALL OTHER COUNTRIES):

We will not accept international orders at this time. Sorry for any inconvenience.

PRODUCT RETURN:

If you are not satisfied with your purchase from PatsTrains.com, please e-mail us or call within 7 days of receipt of your order and we will exchange the item or provide a refund. No returns will be accepted without prior authorization! Unauthorized packages will be refused and returned to sender.

Merchandise must be in mint condition & in original packing for credit to be issued.
Shipping charges are non-refundable. Returns, shipping costs and insurance are the responsibility of the customer. We are not responsible for lost, stolen, or damaged packages en-route. No credit will be issued if the product shows signs of use or abuse.

We request you allow a 2-3 week turn around time for the issuance of credit or shipping of an exchange.

CUSTOMER SECURITY:

The use of 128-bit SSL certificates has become standard for e-commerce enabled web sites or any web site that collects private information from users. Use of any authenticated Web Certificate gives the customer confidence in the identity of the company receiving the information and that the information is not being intercepted in transit. Patstrains.com uses 128-bit SSL encryption to ensure your identity and all provided information stays secure.

STATE OF CALIFORNIA SAFETY INFORMATION:

WARNING: Some products can expose you to lead and other chemicals, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to: www.P65Warnings.ca.gov